Case Study: Home Depot
Business Situation
The Home Depot culture emphasizes decentralized management. It encourages entrepreneurial innovation and high levels of commitment, teamwork and enthusiasm by its associates. Amid unprecedented expansion, the need for highly effective managers is essential.
Program Objectives
The action-oriented one-day custom program was aimed at helping managers become more effective leaders by focusing on developing leaders as well as leadership and team skills
Program Outcomes
End-of-program evaluations reported that Outward Bound Professional exceeded The Home Depot's expectations in every category. Specific outcomes included:
More Effective Teamwork. Store managers are now developing more effective teamwork in their stores. They have a better understanding of the characteristics of high-performing teams and action plans for developing these traits with their associates.
Improved Communication Skills. Managers are better able to confront negative behaviors and provide effective positive reinforcement. Result is a more open workplace where associates are more aware of how they communicate.
Improved Planning for Change. Participants developed a solid understanding of skills required to adapt to a rapidly changing market place. Managers were better able to respond to immediate business scenarios with customers and vendors.
